Rogers customers paid $30 million too much to Rogers!

June 18, 2010

Bob Mitchell

Admit it. You always thought you were getting ripped off even though you bundled your cellphone with your Internet and added cable and a home phone to boot.

Well, you’re right.

Rogers Communications on Friday announced about 300,000 customers never received the correct discounts for all of their bundling.

It seems there were some clerical errors and system-related issues with the Better Choice Bundles package that offered discounts of up to 15 per cent if you had all four services.

They’ll be refunding about $30 million, including interest and taxes to current and former customers.

That sounds like a lot of cash but the average refund will be around $100.

Another 200,000 customers, give or take, actually received a better discount than they should have but don’t worry, you won’t have to give any of that cash back.

“Once we identified the issue, we initiated a comprehensive review of current and former customer accounts to identify those that were not correctly billed,” said Phil Hartling, a senior vice-president with Rogers in a news release.

“We have been working around the clock to make this right and we apologize to our affected customers.”

Customers don’t have to do anything. Notices are being sent out on June 22 and the correct discount will be applied against your next two bills. All existing customers who paid too much will receive a credit on their account. Former customers will get a refund cheque in the mail, if they have your current address.