3 lessons learned when companies reject consumer complaints: Roseman

Media intervention won’t fix a consumer issue if you wait too long to complain or sign a deal before reading fine print.

I receive so many requests for help that I can’t handle everything. Here are my guidelines for going ahead.

Is the complaint about a large company known for customer service? Is it likely shared by other readers?

Even when facing media exposure, some large firms refuse to budge if they feel a consumer is in the wrong.

Here are three complaints I didn’t resolve and the lessons that arise from them.

http://www.thestar.com/business/personal_finance/2015/05/08/lessons-learned-from-rejected-complaints-roseman.html