Monday, January 31, 2011

Product Protection For Ontario: "the Sale of Goods Act says that merchandise must be fit for the intended purpose".

I came across this on Ellen Roseman's "On Your Side" blog (here: Roseman article in Jan 30 2011 Star

Apparently, "the Sale of Goods Act says that merchandise must be fit for the intended purpose".

To Summarize if you buy something, then find out that it doesn't work right, you are entitled to a refund, regardless of the store "policy" about returns. They shouldn't have sold it to you in the first place.

The act is here: Ontario - Sale of Goods Act : http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_90s01_e.htm.

It says (in part), "there is an implied condition that the goods will be of merchantable quality".

Regarding store policies: "An express warranty or condition does not negative a warranty or condition implied by this Act".

And this just won't comply with the Act "Sorry, we aren't responsible 'cause we aren't the manufacturer". The Act says, "whether the seller is the manufacturer or not".

Roseman's Article

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