Thursday, May 14, 2015

3 lessons learned when companies reject consumer complaints: Roseman

3 lessons learned when companies reject consumer complaints: Roseman

Media intervention won’t fix a consumer issue if you wait too long to complain or sign a deal before reading fine print.


I receive so many requests for help that I can’t handle everything. Here are my guidelines for going ahead.
Is the complaint about a large company known for customer service? Is it likely shared by other readers?
Even when facing media exposure, some large firms refuse to budge if they feel a consumer is in the wrong.
Here are three complaints I didn’t resolve and the lessons that arise from them.

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