Monday, March 30, 2009

Scam Alert !!! National Home Services !!!!!

New Door to Door Sales Regulations

As of March 1, 2018, under the Consumer Protection Act, many energy-related products and services (listed below) can no longer be offered or sold door to door or in your home unless you've initiated the transaction (for example, you called or emailed the business and asked for a home visit). There are some exceptions if you have a contract already in place.
The products and services included in this new legislation are: furnaces, air conditioners, air cleaners, air purifiers, water heaters, water treatment devices, water purifiers, water filters, water softeners, duct cleaning services, any good or service that performs one of more of the functions listed above (for example, an HVAC system).
For more details, visit the Ministry of Government and Consumer Services.

Geoff Daye
Door To Door Sales
National Home Services

Whitby, Ontario,
This is the piano player by night sales con man by day

This is a public service message,
and this guy should think twice about deceiving prospects
with internet search available


Just tonight, an agent from National Home Service - Water Heater Division came by to check my water heater. He said since it is 10 years old, I should probably change it. So then he explains how National will replace mine with a high efficiency model with $0 installation fee but a slight increase to my monthly rental charge (to $24.25). They will also return my existing one to Enbridge and there will be no charge to me. Now here is the problem...

This agreement is for a 15 year term which he never even mentioned.
Its in the fine print.

  1. Which he doesn`t give you a chance to read.
  2. Hustles you on the point of when can we install the new unit.
  3. He leads you to believe that this is an Enbridge program all heaters are being replaced,
  4. He has to come in and check the heater for installation of the new one.
  5. Enters under a completely false pretense and costume
  6. Dresses like a blue collar meter reader , construction type with orange vest and clipboard.
Its all a con, he asks you to get your enbridge bill since he needs that to get your account number to complete the scam.

He says whats a good day to do the installation
then he says sign here to authorize our installers to do the work.

What you are signing is a 15 year rental contract for more money then Enbridge charges and that is never mentioned by design.

He may look like blue collar enbridge installers, but they talk like vacuum cleaner sales people ready to steal your money for huge commissions. Beware and Don`t get sucked in.

They are thieves and you are their next prey. I showed them the door, they would NOT allow me to read the contract and they would not leave the contract. 24.25 x 15 year = $4365.00


Nothing about them on Enbridge


Don't sign sales deals at your door
Jul 19, 2008 04:30 AM
Comments on this story (14) Ellen Roseman
Someone comes to your door and asks if you want to replace your water heater with a more energy-efficient model.
Never assume you're dealing with the same company that currently rents the equipment to you.
It may be a rival firm, hoping to lock you into a long-term contract and charge penalties to get out early.
National Home Services – part of Universal Energy Corp. –is making sales pitches to homeowners who rent water heaters from Direct Energy.
It's offering two months of free rent to those who replace their hot water tanks – and two more months if they refer others.
Laura Thornton, who lives in Ajax (east of Toronto), signed with National Home Services after someone came to her door.
"They said they were with the gas company and wanted to replace the water heater. It was sitting on the floor and there was a combustion problem with the gas," she says.
She realized she wasn't dealing with her current supplier only when she got a letter from Direct Energy, warning her about National Home Services.
Thornton now understands that her contract with a rival firm requires her to pay rental charges for the next 15 years.
She will be faced with penalty fees to cancel any time during that period – for example, if she sells her home to a new owner who doesn't want to keep the rental equipment.
Direct Energy customers can remove their rented water heaters without paying a penalty. That's because of an agreement between Enbridge Gas and the federal competition bureau in 2001.
Enbridge had been charging high exit fees for customers who rented water heaters – fees that the competition bureau felt were designed to keep out rivals.
(Enbridge sold its home services business to Direct Energy in 2002.)
Direct Energy rents about 1.4 million water heaters to Enbridge Gas clients. It says the sales agents working for National Home Services are providing "misleading and incorrect information."
The company has received 1,700 customer calls in the past two weeks about agents going door to door for National Home Services, said Bob Huggard, president of home and business services.
Rival sales agents are telling people that Direct Energy's water heaters are unsafe, he says.
They're saying the tanks are inefficient if more than five years old. In fact, the average lifespan is 16 years.
Finally, some agents claim that Direct Energy is no longer in the water-heater rental business.
"We do not make any statements about Direct Energy no longer being in the water heater rental business," says Shawn Dym, senior vice-president of National Home Services.
"It would make no sense whatsoever for us to say anything that could be so easily disproved,"
Both sides are trying to discredit each other.
Direct Energy took the initiative to call me and talk about its competitor's tactics.
National Home Services sent me an internal memo from Direct Energy to its call-centre staff, telling them how to coach customers on cancelling their contracts.
My advice: Don't sign contracts with people who show up at your door. Don't show them your gas bill. Don't make any decisions before reviewing your options.
If you do sign, try to cancel before the 10-day cooling off period ends. For more information, call the consumer ministry at 1-800-889-9768.
Ellen Roseman's column appears Wednesday, Saturday and Sunday.

Door sales continue

I missed finding this article before I signed a contract last week. I have done some homework and could not verify the efficiency claims made. I found out that my current rental company (Direct Energy) would exchange my 12 year old tank and upgrade exhaust piping to new standards at no cost to keep me as a customer. National Home Services had a very smooth sales person with a presentaion that was very tempting and cleverly included some items that could easily be understood to have you believe the current heater was very inefficient, did not meet current safety codes and had very dirty (unhealthy) contents. I quickly cancelled my contract with National Home Services.
Submitted by RJB04 at 6:13 PM Monday, March 09 2009

Disgusted but Relieved

Thank god I saw this article today. They paid me a visit today and like an idiot I signed. Then I started thinking and did some research. Consumer beware, okay if your water heater is old but 5 years is not old and should have remembered that. Cancelled immediately and will check when written contract comes that I am cancelled. I sick of these guys and the misrepresentation, have learned a valuable lesson today. Thanks again
Submitted by thevickster at 6:35 PM Thursday, September 25 2008

thank god.. cont...

They could not change the tank since the basement was built in a way that the tank could not be taken out. Now, I even made a hole on the dry wall to get space... but NHS is not going to change it .. now i have read this..
Submitted by MBala at 8:14 PM Thursday, September 18 2008

Door to Door?

I wouldn't buy a bubble gum from a door to door sales person. I don't know who brain washes these people but they sure do a great job. On many occassions I have had to argue with the sales people because I don't want what they are selling. Shame on me for not giving my money up for some misleading sales pitch.
Submitted by Pete at 12:15 PM Sunday, July 20 2008

Aggressive Sales

This company has been to our door several times and it is very misleading as you think you are dealing with your current company or people with some authority. Fortunately I am not easily swayed or intimidated. We have posted a "no solicitation" sign so that they will stop knocking on the door. Thanks for the informative article on these sharks.
Submitted by Carefulspider at 10:45 AM Sunday, July 20 2008

Re water heating - Cheaper to own than rent

When replacing my boiler, I ask about renting a small tank as we do not require to heat 50 gallons of water 24 hours a day for a household of 2 but smaller tanks were only for sale so I purchased one albiet not from Direct Enerygy as their cost to replace the boiler was more expensive than the firm that sold and installed the new heating the cost over time was less than the rental fee I would have to pay. Michael Travaline, Etobicoke.
Submitted by MJT at 12:07 AM Sunday, July 20 2008

Here's an idea...

Don't rent your hot water tanks. Do the math. It takes roughly 3 years of rental fees to own the tank and these tanks come with long warranties. Do you rent your fridge, stove or microwave? A hot water tank is no different. The tank rental can be negotiated right out of the purchase of a home. Ask your realtor.
Submitted by dok1234 at 10:40 PM Saturday, July 19 2008

water heating

if you really want to save money, replace your water tank with a tankless system. it's more money up front but the savings on energy will compensate in time. btw, why would anyone rent a water heater (tank) - do the math!
Submitted by gonzo at 5:08 PM Saturday, July 19 2008

"I'm going to save you money"

That is the statement presented to me by a Door to Door energy salesperson. My reply, to that person was, "No one is out to save me money" Ever since the energy markets (gas & electric) were open to so-called competition, the price hasn't lessened, it's got more expensive. Whether it's Direct Energy, National Home Services or all the other resellers, anyone who signs up with these companies will always end up paying more.
Submitted by Hammer at 3:13 PM Saturday, July 19 2008

No comments:

The Best Online Last Will And Testament Website - Write a will, power of attorney or living will (Click here)
No lawyer required.  Just answer the simple questions to create your legal documents online.
Make updates at any time free of charge.  Lawyer approved, at one-tenth the cost.
Also offers FREE services to create your funeral wishes, last messages and online memorials.

amazon deals 2

Live Face On Web - Most Popular

Oddee - Recently Published/Updated